Ways to Get Involved
We try to offer as many ways as possible for you to get involved and help us shape and develop the services we provide, and to play an active role in your community, at a level and at a pace that suits you.
Full training and support will be provided in a very friendly atmosphere and there’ll always be someone there to help you.
To register your interest in working with us, or to find more about getting involved, just contact us: on 
01432 377 900 or email us at Kemble@wmhousing.co.uk
Here are some of the main ways in which you can do this.
- Residents’ Associations
We support encourage and fund a number of Residents’ Associations
» See if there is a Residents Association in your area
- Estate Walkabout Groups
They give local tenants and leaseholders a chance to say what they think of their estate
» More on Estate Walkabouts in your area
- Customer Panel
The Customer Panel meets on a regular basis and is made up of residents and leaseholders
- Responsive & Planned Repairs Customer Group
This Group helps review and develops the responsive repairs and planned maintenance policy and procedures
- Lettable Standards Group
Tenants on this group help make sure that our void properties are brought up to the high standard that our new tenants expect
- Environmental Improvements Group
This group helped develop the current criteria and procedures for the Environmental Fund
|
- Grounds Maintenance & Cleaning Contract Monitors
At each site where we have grounds maintenance and/or cleaning contracts in place we enlist customers to help monitor the performance of the contractors
- Home Owners Panel
This Panel provides all Kemble shared owners and leaseholders with the opportunity to be involved, and positively influence, all aspects of the housing services that they receive
» Check out Home Owners News
- Telephone Panel
Customers, who do not have the time to attend the meeting based involvement opportunities, can join this panel
- Newsletter Editorial Panel
The customers who sit on this group work on the customer newsletter and Home News
» Check out Home News
- Web Panel
You don’t have to be a computer expert to join our Web Panel, just someone who uses computers and can come up with ideas to improve the Kemble website
|
- Disability Equality Group
The role of the Group is to challenge and support us in considering ways in which WMHG might be able to improve the way it responds to the diverse needs of its disabled customers
» Find out more about the Disability Equality Group
- Mystery Shoppers
Mystery Shoppers test services by letters, phone calls or visits to the Kemble office. This provides a customer’s perception on our services and allows us to check performance against our published service standards.
- Scrutiny Panel
In order to ensure that our services are being delivered to the high standard that our customers expect we have set up a Scrutiny Panel that looks at individual services and audits them for Kemble
» Find out more about the Scrutiny Panel
- Joint Group Customer Panel
Customers from each of the WM Housing Group (WMHG) Partner associations make up this group & its main role is to monitor the delivery of the (WMHG) Customer Involvement and Empowerment Strategy.
» Find out more about the Joint Customer Involvement Group
- Management Board
The Management Board is the main decision making body for Kemble Housing and we encourage our customers to become Board Members
|