Joint Customer Panel
When Whitefriars Housing joining the WM Housing Group (WMHG) in December 2008 the Joint Group Customer Panel was established to help bring together the different approaches to customer engagement, across the Group, into one strategy.
The new Customer Engagement Strategy, which covers all four Housing Associations within WM Housing Group, including Kemble Housing, has now been approved by both the WM Housing Group Board and the Joint Group Customer Panel. Its aim is to push up standards of services, and for WM Housing Group to be considered ‘excellent’ for involvement, both by customers and by the social housing regulator, the Tenants Services Authority (TSA).
The next step for the Joint Group Customer Panel will be to work together with staff and other customers to develop action plans which indentify priorities for improvement, set longer term goals and agree measures of success. The panel will then be monitoring these service improvement plans and ensuring that all agreed targets are met.
“The aim of the Panel is to ensure that Customer Involvement influences and improves the setting and monitoring of all service standards, decisions about homes, policies and related services and how West Mercia Housing Group communicates with all of its customers.”
Jack Ross (Harden Tenant)
Chairman